Whitepaper

6 steps to start capturing customer journey in e-banking and m-banking

Learn how to improve customer experience for e-banking and m-banking platforms while remaining compliant with relevant privacy regulations

With this free guide we provide you with all the important tips and tricks on how to:

  • Find out the most effective ways of defining key performance indicators for projects conducted by financial institutions.
  • Evaluate if every type of data you want to collect is in line with regulations imposed on the banking sector.
  • Choose a reliable software to track the behavior of your e-banking and m-banking clients.
  • Prepare a detailed documentation of everything you want to track within your banking systems.
  • Set up your reports and define which one you want to share with the stakeholders.

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