Toon Vursteen is a Dutch thought leader in digital analytics for the public sector and the author of the FTG (Functie-Taak-Gedrag) framework. He has advised many public service institutions, including the municipalities of Amsterdam and The Hague (Den Haag), the Dutch court system (Rechtspraak) and ministries, departments and agencies of the Dutch central government (Rijksoverheid).
During this live discussion we’ll talk about the public sector and the challenges of digitalization. Is it possible for a government institution to create a fully online citizen journey? What are the main threats and challenges related to the digitalization of this sector? We’ll cover this and much more with the help of our guest speakers. Make sure to stay for a live Q&A session at the end.
What we’ll discuss during this webinar
Is it possible for the citizen journey to be 100% online?
With rapid changes in today’s world, going online seems to be the right way to make the government fully accessible to all citizens. But are we ready for that?
What are the main trends in Europe and the USA in government digitalization?
We’ll cover main trends in the transformation of the public sector and compare the differences between Europe and the USA.
What are the main challenges facing public institutions?
Changes as big as this one often come with their own set of challenges. We’ll discuss the main pain points of building an online presence by government institutions.
Is there a way to track and optimize the online citizen journey?
Measuring citizens’ online journey is one thing, but improving it is a whole other story. We’ll talk about possible ways of optimizing the digital citizen experience.
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